The Federal government
plays a vital role in supporting the delivery of safe, high quality care,
including paying for care, monitoring quality, addressing disparities,
providing technical assistance, supporting research, and directly providing
care to the communities (Department of Health and Human Services, U.S., 2011).
Public and private supports to healthcare providers’ desire to deliver higher
quality care are critically important. It is important to dedicate resources to
QI activities. The executive team must be supportive; they must create
financial and human resources, and allow sufficient time for the project team
to work. Collaborative efforts at the local level are also a vital resource for
measuring, monitoring, and improving quality of care (Department of Health and Human Services, U.S., 2011).
Community leaders and members themselves play a crucial role in healthcare quality
improvement. Community-based programs, working out local values, forming
coalitions around specific problems will enhance local health care services.
Qualification of the health care providers is another factor affecting healthcare quality
improvement. Therefore, health care professionals should be encouraged to
maximize their training and skills through life-long learning that includes the
application of QI principles. At the same time, boards of medicine, nursing,
and other providers enhance the quality of care that patients receive by
requiring that practitioners continually demonstrate skills and knowledge
critical to their field (Department of Health and Human Services, U.S., 2011).
Technical component
has strong impact to facilitate QI implementation. A study conducted on QI
implementation among Korean hospitals by Lee, Choi, Kang, Cho & Chae (2002)
showed that the relevant scientific analytical skills and the establishment of
a quality information system with valid data are key success factors for CQI
implementation. They justified this result with another study finding that
inadequate information system and technical skills are barriers against
implementation of CQI in healthcare areas.
Organizational culture,
the underlying beliefs, values, norms and behaviours of the organization,
strongly influence the productivity and efficacy of that organization. Lee, Choi,
Kang, Cho & Chae (2002) stated that employee empowerment and autonomy are
key cultural factors to be emphasized when an organization pursues CQI. They
explained about four culture types which are group, developmental, rational and
hierarchical in nature.
Group culture emphasizes the development
of human resources, affiliations, employee empowerment, teamwork and consensus
building. Developmental culture pursues changes and growth, and regards
innovative thoughts and prospective strategies as important assets. Rational
culture is highly performance oriented and emphasizes on planning, productivity
and efficacy. In hierarchical culture, bureaurocracy and stability are the
underlying forces that move the organization, and compliance with organizational
mandates, enforced roles, rules, and regulations are emphasized.
Based on the conceptual
disciplines of CQI, Lee, Choi, Kang, Cho & Chae (2002) hypothesized that
group and developmental culture would be more likely to achieve a higher degree
of CQI, and CQI implementation would be positively correlated with the extent
to which organization empowered their employees and allowed them
decision-making autonomy. Systematic literature review by Minkman, Ahaus &
Huijsman (2007) showed that large hospital experienced lower clinical
efficiency due to more bureaucratic and hierarchical cultures.
Reference:
Lee, S. H., Choi, K.,
Kang, H., Cho, W., & Chae, Y.
M. (2002). Assessing the factors influencing continuous quality improvement
implementation: Experience in Korea hospitals. International Journal for Quality in Health Care, 14(5), 383-391.
Retrieved http://intqhc.oxfordjournals.org
Minkman, M., Ahaus, K., Huijsman, R. (2007).
Performance improvement based on integrated quality management models: What
evidence do we have? A systematic literature review. International
Journal for Quality in Health Care, 19(2),
90-104. Retrieved http://intqhc.oxfordjournals.org